Contact information
At By Amiris, we value close and efficient communication with our customers. Our team is available to assist you before, during, and after your purchase.
If you have questions about your order, need help with a product, or wish to resolve any concerns, you can contact us through the following official channels:
📬 Contact Channels
💬 Live Chat
Available in our online store through Shopify Inbox, for quick and personalized assistance.
🌐 Website
@by.amiris
🎥 TikTok
@byamiris
🕒 Customer Service Hours
We respond to inquiries Monday through Friday, during business hours (Miami, Florida time).
⏱️ Estimated Response Time
24 to 48 business hours by email.
⚡ Service Priority
To provide you with better service, we prioritize:
Inquiries about ongoing orders
Reports of damage, errors, or incidents
Requests related to returns or shipping
Other general inquiries will be handled in the order received.
📌 Recommendations
To expedite your assistance, we recommend:
Including your order number or the email address used for the purchase
Attaching clear photographs if the issue is related to the product
Providing a brief and precise description of your request
If you initiated contact through live chat and require follow-up, you may continue the conversation through the automatic confirmation email.
💜 Customer Service Commitment
At By Amiris, we believe in personalized, transparent, and human customer service.
Every request is handled with the same level of dedication and care with which we create our pieces, always seeking to provide you with a positive and reliable experience.