Shipping policy
📅 Last updated: May 4, 2026
✨ 1. General
At By Amiris, every order is prepared with dedication, care, and attention to detail. Our commitment is to provide you with a reliable experience from the moment of purchase until your product is delivered.
By making a purchase, you agree to the terms established in this Shipping Policy, applicable to domestic and international orders.
📦 2. Order Processing
All orders go through a verification, quality control, and secure packaging process before shipment.
⏱️ Processing Times
Regular jewelry and charms: 1 to 3 business days
Magnetic products (Photo Magnets): 2 to 4 business days
Personalized or engraved products: 3 to 7 business days
During periods of high demand (promotions, launches, or holidays), these processing times may be slightly extended.
📌 Orders are processed Monday through Friday (excluding holidays).
Orders placed on weekends or holidays will be processed on the next business day.
🚚 3. Shipping and Delivery
🇺🇸 3.1 Shipping Within the United States
Domestic orders are shipped through USPS or other carriers selected by By Amiris.
Delivery times are estimated and begin once the order has been shipped.
In rural or remote areas, additional delays beyond our control may occur.
🌍 3.2 International Shipping
We offer selected international shipping through USPS and associated postal operators.
Estimated delivery time: 10 to 30 business days
Delivery times may vary depending on the country, customs procedures, periods of high demand, and conditions of the local carrier
⚠️ By Amiris cannot guarantee exact delivery times for international shipments.
🧾 3.3 Taxes, Duties, and Customs
International orders may be subject to:
Import taxes
VAT or other local taxes
Duties
Customs fees
Government charges imposed by the destination country
These charges are the sole responsibility of the customer.
IMPORTANT: Import taxes, duties, VAT, customs fees, or government charges imposed by the destination country are not included in the product price or shipping cost unless expressly stated otherwise during the checkout process.
By Amiris has no control over these charges and cannot estimate their amount, as they vary according to the laws and regulations of each country.
If a package is held, delayed, inspected, or returned by customs authorities due to import requirements, additional documentation, or failure to pay applicable taxes and charges, By Amiris will not be responsible for any resulting costs, losses, or delays.
If an international order is refused by the recipient, abandoned, unclaimed, or returned due to failure to comply with customs requirements or failure to pay taxes, duties, or import charges, any refund will be subject to the actual return of the package and may be reduced by the original shipping cost, return shipping expenses, customs charges, and any logistical costs incurred.
By completing an international purchase, the customer acknowledges and agrees that any taxes, duties, VAT, customs fees, or import charges that may apply in the destination country will be their sole responsibility.
💰 4. Shipping Costs
Shipping rates are calculated automatically during the checkout process
Rates depend on the destination, order weight, package dimensions, and selected shipping method
Free shipping promotions will apply only when the conditions published on the website are met.
🚫 Shipping costs are non-refundable once the order has been shipped.
📍 5. Shipping Address
The customer is responsible for providing correct and complete shipping information, including:
Full name
Address
Postal code
Country
Phone number
Apartment or unit number (if applicable)
By Amiris will not be responsible for orders that are lost, delayed, or returned due to incorrect, incomplete, or outdated information provided by the customer.
If a package is returned due to errors in the address provided, the customer will be responsible for covering the cost of reshipping.
📦 6. Order Tracking
Once the order has been shipped, the customer will receive an email with their tracking number.
It is the customer’s responsibility to monitor the status of their shipment using the information provided.
📌 If the carrier marks the package as “Delivered,” the delivery will be considered complete.
In the event of any issues, the customer must first contact the corresponding carrier and then our support team if additional assistance is needed.
⚠️ 7. Delays and Events Beyond Our Control
Delays may occur due to circumstances beyond the control of By Amiris, including:
Carrier delays
Customs procedures
Weather conditions
Natural disasters
High seasonal demand
Strikes or logistical disruptions
Force majeure events
By Amiris will not be responsible for such delays, although we will provide reasonable assistance whenever possible.
📦 8. Loss, Damage, or Theft
Once the order is handed over to the carrier, the carrier assumes custody of the shipment.
In Case of Issues:
📦 Package marked as delivered: a claim must be filed directly with the carrier
📦 Visible damage to the package: take photographs before opening it and report it within the first 48 hours
📦 Damaged product: submit photographic evidence within the first 72 hours after receipt
Following the appropriate evaluation, By Amiris may offer a solution, replacement, or assistance as applicable.
🔁 9. Modifications and Logistical Returns
Address changes cannot be made once the order has been shipped
If the order has not yet been shipped, the customer must contact us as soon as possible to request any modification
For orders returned due to:
Incorrect address
Failure to receive the package
Unclaimed packages
Refusal of the package
The customer may:
Request reshipment (covering the shipping cost again), or
Request a partial refund, minus applicable logistical costs
🎁 10. Special Orders
Orders placed separately cannot be combined afterward
Gift wrapping, personalized messages, or special options may add 1–2 additional business days
📬 11. Contact and Support
For inquiries or assistance:
📧 contact.byamiris@gmail.com
🌐 www.byamiris.com
📸 Instagram: @by.amiris
🎥 TikTok: @byamiris
⏱️ Estimated response time: 24 to 48 business hours
🔄 12. Changes to This Policy
By Amiris reserves the right to modify or update this Shipping Policy at any time and without prior notice.
Updated versions will be available on this page and will take effect from their publication date.